| We offer a range of services in
a wide variety of areas including: |
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Training
and Development |
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Business
and Process Consulting |
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Catalysts
For Change |
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Team
Events |
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Workshops |
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We offer a range of training services in a wide variety of areas including:
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Customer service training (including an E Commerce
focus and Customer Relationship Management philosophy) |
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All aspects of selling, negotiation and account
management. |
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Process efficiency and business efficiency. |
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Handling change and stress management. |
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People and management development. |
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Finance training and business awareness. |
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| We aim to put people attending our
courses at their ease when developing their skills and to give them
the inspiration to put their new skills immediately into practice
on their return to the workplace. Giving you, as an organisation,
immediate results
Bespoke programmes can be developed specifically for your company
where required. By working with you we can ensure that any customised
courses reflect real business examples which your employees meet
every day in your specific industry. Courses provided are dependent
on customer requirements so call us to discuss your particular needs.
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| We can help with everything from
first customer contact through the entire supply chain to remittance,
driving change in your business including outsourcing / restructuring
and turnaround programmes.
In addition many organisations are short of expertise in certain
areas or have key projects, which need implementing with strict
deadlines. We can help you to temporarily bridge your expertise
gap by using our expertise short term. This helps you avoid the
considerable fixed operating costs of permanent positions.
Our team has considerable operational experience and can provide
a helping hand with either short term strategic or efficiency projects.
Equally we can act as additional resource to supplement your management
team in longer term practical projects where our previous experience
and business objectivity will help you to reach your operational
goals more quickly.
Our expertise can substantially streamline your current processes
and reduce your current cycle time enabling you to rechannel your
people and budget into other more critical areas.
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| Change is a permanent fixture of
today's businesses but many companies struggle to have their change
programmes implemented.
We have substantial experience in getting teams prepared to drive
change and facilitating and leading change programmes. Whether you
have just had a merger and have disparate processes or duplicate
organisations which need aligning or have a large change programme
to implement we can advise on best steps or practices.
For non-U.K. companies requiring additional resource on change
projects post mergers we can provide that additional objective resource.
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A well functioning team is critical
to your business performance. We can provide stimulating team events
to help your teams work effectively together, particularly important
for cross-functional, newly established or geographically diverse
teams. Whilst there is a theme to these events, serious business lessons
are learnt by participants and though we aim for the participants
to have fun on the course, it includes a minimum of 60% structured
coursework.
Courses can be structured over 1, 2 or 3 days to suit your needs and
based on indoor or outdoor activities as appropriate. |
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| Do you have a particular business
issue you are working on or a need for an objective independent resource?
We can provide a facilitator to support your own teams during their
workshops and help you develop your next steps and recommendations.
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