CRITICAL, REGULATORY AND

TRANSACTIONAL MAIL.

CRITICAL, REGULATORY AND

TRANSACTIONAL MAIL.

CRITICAL, REGULATORY AND

TRANSACTIONAL MAIL.

Customer Communication Management.

 

CCM DEFINED – TACTICAL & PRACTICAL

 

The Mission Statement

“Help our clients to create, manage and deliver outstanding customer communications. Achieved through a blend of deep customer insight and engaging content delivered through agile and innovative technologies and services.”

Services contained:

Data

Insight/Analytics

Single Customer View

Content & Creative

Composition (Design, Develop, Deploy)

Planning & Orchestration

Omni-Channel Execution

Services contained:

CX/UX Design & Creative

CRM

Loyalty

Customer Journey Optimisation

Platform Provision

Application Development

Digital Transformation

Customer Experience Management/Digital Customer Experience.

 

CX/DCX DEFINED

 

The Mission Statement

“Help our clients deliver positive customer experiences and generate loyalty through appropriate channel mix. Achieved through a blend of physical, digital, mobile, social and human interactions underpinned by cohesive technologies and services.”

GO INSPIRE – SOLUTIONS.

About us

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Business Critical Communications.
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‘Channel of choice’ delivery.
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CXM model.
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Guided transformation.
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Agile working methodologies.

40

Transactional Clients

164m

Communications per annum

8

2019/20 new client transactions

100k+

Templates under management

24/7

Support

OUR CREDENTIALS.

Secure, Trusted, Compliant

SECURE

ISO 27001

Cyber Essentials Plus

ICO/DPA

ENVIRONMENTAL

ISO 14001

Paper sourcing – FSC & PEFC

CO2e Reduced

QUALITY
ISO 9001
SAFE

OHSAS 18001

Industries Bodies & Memberships

COMPOSITION & DATA PROCESSING.

Fully managed data services

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Secure file transfer SFTP/API/Web calls.
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All file formats supported.
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Market leading composition platforms.
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Simplified data workflows.
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File based integrity.
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reconciliation.

Communications Management.

Full communication control

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Significantly reduce change window and costs.
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Portal based.
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Produce and/or edit templates.
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Online proofing.
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Supports multi-channel formats.
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Full audit trail.

Transactional Mail.

State-of-the-art print, enclosing and mailing technologies

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Approved partner.
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Fully automated document factory.
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2D barcode integrity.
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End to end whitepaper solution.
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Multi-site capabilities.
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production.

MULTICHANNEL DELIVERY.

Market leading integrated Outputs

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PRINT.
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EMAIL.
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SMS.
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PURL.
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PORTAL.
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WHATSAPP.
  • End customer 'channel of choice'
  • Full channel integration (i.e. divert to print if unsuccessful)
  • Reporting suite across all channels

DIGITAL DOCUMENT REPOSITORY.

Long-term storage and retrieval of client documents

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customer view.
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document access.
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Multi-channel inputs.
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B2B and B2C access.
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GDPR business rules such as securely destroy.
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Full audit trail.

LET US INSPIRE YOU.

OUR AWARDS

We deliver award-winning campaigns for the UK’s biggest brands

OUR AWARDS

We deliver award-winning campaigns for the UK’s biggest brands