DATA-DRIVEN DIRECT MAIL.

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DATA-DRIVEN DIRECT MAIL.

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DATA-DRIVEN DIRECT MAIL.

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Customer Communication Management.

 

CCM DEFINED – TACTICAL & PRACTICAL

 

The Mission Statement

“Help our clients to create, manage and deliver outstanding customer communications. Achieved through a blend of deep customer insight and engaging content delivered through agile and innovative technologies and services.”

Services contained:

Data

Insight/Analytics

Single Customer View

Content & Creative

Composition (Design, Develop, Deploy)

Planning & Orchestration

Omni-Channel Execution

Services contained:

CX/UX Design & Creative

CRM

Loyalty

Customer Journey Optimisation

Platform Provision

Application Development

Digital Transformation

Customer Experience Management/Digital Customer Experience.

 

CX/DCX DEFINED

 

The Mission Statement

“Help our clients deliver positive customer experiences and generate loyalty through appropriate channel mix. Achieved through a blend of physical, digital, mobile, social and human interactions underpinned by cohesive technologies and services.”

OUR SERVICES.

Market Leading Integrated Outputs

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CUSTOMER AQUISITION.
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CUSTOMER RETENTION.
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CROSS SELL/UPSELL.
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REWARDS MAILINGS.
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ALWAYS ON/TRIGGER MAILINGS.
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TRADE DRIVERS.
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FUND RAISING & DONATION MAILINGS.
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DOOR DROP & PARTIALLY ADDRESSED.

OUR CREDENTIALS.

Secure, Trusted, Compliant

SECURE

ISO 27001

Cyber Essentials Plus

ICO/DPA

ENVIRONMENTAL

ISO 14001

Paper sourcing – FSC & PEFC

CO2e Reduced

QUALITY

ISO 9001

SAFE

OHSAS 18001

Industries Bodies & Memberships

COMMUNICATIONS MANAGEMENT.

Full communications control

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SIGNIFICANTLY REDUCE COSTS.
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PORTAL BASED.
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PRODUCE AND/OR EDIT TEMPLATES.
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ONLINE PROOFING.
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SUPPORTS MULTICHANNEL FORMATS.
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FULL AUDIT TRAIL.

MULTICHANNEL DELIVERY.

Market leading integrated Outputs

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PRINT.
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EMAIL.
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SMS.
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PURL.
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PORTAL.
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WHATSAPP.
  • End customer 'channel of choice'
  • Full channel integration (i.e. divert to print if unsuccessful)
  • Reporting suite across all channels

EFFICIENT AGILE PRODUCTION.

Market leading integrated manufacturing

We provide high speed, high volume end-to-end management and production of highly targeted Direct Mail including insight, identification of target audiences and data cleanse, production and distribution. Strategic relationships and many postal providers to maximise postal saving e-comms for some of the UK’s most trusted brands.

DIRECT MAIL.

State-of-the-art digital and offset print, enclosing and mailing technologies

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Approved partner.
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Fully automated document factory.
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2d barcode integrity.
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End-to-end whitepaper solution.
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Multi-site capabilities.
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Production.

MULTICHANNEL DELIVERY.

State-of-the-art digital and offset print, enclosing and mailing technologies

Intelligent enclosing and inline web printing and finishing technology, we have one of the largest mail production footprints in the UK, mailing over 800 million items per year.

ALWAYS ON DIRECT MAIL.

Next generation mailing solution

Always on direct mail that provides access to a daily production stream of fully variable/personalised printed customer communication. Consolidation of multiple small volume mailings delivers over 30% saving on postage costs, with secure production and full audit trail making Hybrid a suitable solution for both Marketing and Operational communications requirements.

LET US INSPIRE YOU.

OUR AWARDS

We deliver award-winning campaigns for the UK’s biggest brands

OUR AWARDS

We deliver award-winning campaigns for the UK’s biggest brands