Close Brothers Premium Finance

Ambition.

Close Brothers wanted to investigate how maximum efficiencies and cost savings could be delivered through

• Centralised document composition
  • Access to best postage tariffs
  • Increased automation

The scope consisted of 247 different letter templates, over 40 letterheads and producing 6 million letters a year. CBPF’s requirement was simple in brief, but highly complex to deliver.

Strategy.

• Fully automated Transactional Workflow delivers secure and efficient communications
• Industry leading document composition delivered through Quadient expertise
• Data-driven Information re-design following audit of collateral and call centre data
• Postage savings consultancy

Results.

• Annual saving of c£270K from information design:
• Inbound calls to contact centre reduced by 9%.
• Letter and processing costs of sending out new credit agreements have been reduced by 7%.
• 30%+ Postage savings
• Removal of pre-printed stock costs from whitepaper solution