Close Brothers Premium Finance

Document Design, Composition and Automated Transactional Workflow

Ambition
Ambition
Strategy
Strategy
Results
Results

Ambition.

Close Brothers wanted to investigate how maximum efficiencies and cost savings could be delivered through

  • Centralised document composition
    • Access to best postage tariffs
    • Increased automation

The scope consisted of 247 different letter templates, over 40 letterheads and producing 6 million letters a year. CBPF’s requirement was simple in brief, but highly complex to deliver.

Strategy.

  • Fully automated Transactional Workflow delivers secure and efficient communications
  • Industry leading document composition delivered through Quadient expertise
  • Data-driven Information re-design following audit of collateral and call centre data
  • Postage savings consultancy

Results.

  • Annual saving of c£270K from information design:
  • Inbound calls to contact centre reduced by 9%.
  • Letter and processing costs of sending out new credit agreements have been reduced by 7%.
  • 30%+ Postage savings
  • Removal of pre-printed stock costs from whitepaper solution

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OUR AWARDS

We deliver award-winning campaigns for the UK’s biggest brands

OUR AWARDS

We deliver award-winning campaigns for the UK’s biggest brands