Ensure brand protection and compliance with regulatory bodies in a timely and efficient manner through GO Inspire Recall’s total recall solution. Our end to end product recall service gives manufacturers and OEM’s access to a full management, communication, reporting and back up service.
Efficient recall management is essential to delivering a great customer experience, enhanced brand loyalty and, for the manufacturer, brand image protection. We preserve your customer relationships, control costs and make the whole process as efficient and as painless as possible for all involved in the event of a recall. We understand the importance of data management and reporting.
To maintain compliance with regulatory bodies, such as DVSA and its code of conduct, GO Inspire Recall’s comprehensive automotive recall service protect and reduce damage to brand image.
An efficient recall plan comes from GO Inspire Recall’s tailored communication and service delivery programme. Our expertise, production facilities, data management, data insight, graphic design, contact centre, multi–channel communication capabilities and dedicated friendly staff work in unison with your own team so collectively we deliver a painless workable solution.
We assist manufacturers, OEM’s and dealers establish a compliant recall department offering and assist in the co-ordination of the flow of service, sales and parts allocation.
Consumer and electrical recalls are often highly visible & time-sensitive events that can have long lasting implications for a brand, including lost sales and damaged customer relationships. To effectively respond to a recall, companies must communicate with consumers while collaborating with regulators to ensure public safety. In addition, consumer products recalls often demand the fast, accurate removal of affected products from the supply chain in order to safeguard the public.
Proven consulting and execution solution strategies, delivered by the GO Inspire Recall team, help ensure that recalls are managed with a focus on regulatory compliance, accuracy, clear communication and cost containment.
From satisfying regulatory guidelines to providing seamless communication with consumers and retailers, having the right strategy is key to resolving events in a way that protects consumers, brand perception, and revenue. GO Inspire Recall strategy utilises our in house communication specialist team members to serve as an extension of your own brand. Our data, design, script writing, print, direct mail, SMS, email and Multi-channel team members handle outbound and inbound recall communication, enquiries, as well as reporting with rapid action and responses.
Manufacturers minimise risk and opportunity for errors by utilising our services to manage every step of the product recall lifecycle including, notification, recall execution, product retrieval, remedy management and product disposal.
In order to avoid fines or potential legal implications, manufacturers must act quickly when a product needs to be removed from the market. The GO Inspire Recall team can manage the rapid and efficient removal of affected products throughout the supply chain, minimising risks to consumers and brands.
With over 20,000 different medicines available in the UK the Medicines and Healthcare products Regulatory Agency (MHRA) working closely with the European regulator, the European Medicines Agency (EMA), makes sure the medicines we all use are safe. The MHRA and the drug manufacturers continue to monitor them for any unforeseen problems. Should an issue develop, or the safety of a medication come into question, the agency has the power to suspend production and withdraw and recall a product from the market.
A number of factors can cause a drug to be recalled. A recall may be issued if a medicine is:
We recognise that each Pharmaceutical recall is a unique situation, clearly there are a number of common elements to all recalls that need to be considered in the creation and tailoring of an appropriate recall strategy. These include the class classification and nature of the deficiency in the product, the incidence of complaints, public safety, distribution networks, recovery procedures, resources for corrective action and availability of alternative products.
Class 1 requires immediate recall because the product poses a serious or life-threatening risk to health.
Class 2 specifies a recall within 48 hours because the defect could harm the patient but is not life-threatening.
Class 3 requires action to be taken within five days because the defect is unlikely to harm patients and is being carried out for reasons other than patient safety.
Class 4 advises caution to be exercised when using the product but indicates the product poses no threat to patient safety.
Most recalls fall into classes two or three GO Inspire Recall’s processes allow for secure storage and returns of any recalled product and the ability to assist our clients in the complete recall lifecycle requirements ensuring compliance with all stringent regulatory requirements processing infrastructure.
The Government operates the Medicines & Healthcare Products Regulatory Agency (MHRA) which oversees all regulatory functions for medicines and medical devices. Not only does the MHRA have to oversee legitimate medical devices but the advent of the internet has made available a source of illegally marketed medicines and medical devices, such as diagnostic wearable devices, blood pressure monitors, glucose meters, and cholesterol checking kits, the quality and safety of which is generally unknown.
The MHRA has been very active in tracking down this increasingly lucrative and growing market in illegal products and has seized consignments and prosecuted manufacturers and importers. However responsible medical device manufacturers have seen an increase in the levels of medical device recalls. Product recalls can be costly and damaging for many highly regulated industries, but are especially challenging for the medical device industry as the products pose significant risks for patients and their health. At these times a rapid call to action is required.
Here at GO Inspire Recall we can assist in the creation of robust strategies working closely with manufacturers to safeguard patients and device users. These strategies ensure a rapid deployment of notification communications, track and trace of devices as well as removal, repair, replacement and disposition if required. We always protect our clients’ interests to ensure costs are contained, codes of conduct, compliance and regulations are adhered to and there is minimal impact to brand perception, public image and relations.
GO Inspire Recall customer service teams are at the forefront of dealing with patients and end users and work tirelessly to reduce risk, protect patient lives, communicate sympathetically, and effectively manage the recall and prompt withdrawal of the devices. At all times we report and update our clients so they can monitor the recall process and where applicable the re-supply of quality replacement devices or corrective action.
Whether regional, national, European or global in scale, protecting patients and brands from defective medical devices in the marketplace requires three things: great communication, accuracy and speed of execution. In the event of a withdrawal, recall, regulatory or consumer complaint, the GO Inspire Recall team can be mobilised to manage the processes required to correct faulty medical devices on-site, install software updates, retrieve devices for disposal, or return them to manufacturers for testing. Our rapid reporting will allow manufacturers to monitor progress and follow up on-site reports and audits verify that medical devices were removed, repaired or destroyed according to the strategy and plans.
We deliver award-winning campaigns for the UK’s biggest brands
We deliver award-winning campaigns for the UK’s biggest brands