Go Inspire

LOYALTY SCHEME DESIGN, AND OPERATION.

All CRM and loyalty programmes are different but with one goal in mind – driving increased profits from existing customers.

We manage many high street brand loyalty schemes, evolving and developing them to continually surprise and delight customers and drive revenue.

We join the data dots between online and offline customers. By creating the link between the customer behaviour and the transaction, we are able to help you build customer relationships more effectively, retain more customers through loyalty not discounts, develop up-sell and cross-sell opportunities and move consumers from low to high margin purchases.

We find that on average we generate £6 incremental revenue for every £1 spent and this is measurable.

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2013 Highly Commended:
Charity linked VIP Rewards Programme

2014 Winner:
Best Loyalty Programme of the Year, Non-Food Retail

2017 Winner:
Best Long Term Loyalty Programme

2017 Winner:
Best Loyalty Programme of the Year, Non Food Retail

2018 Highly Commended:
Best Long Term Loyalty Programme

2018 Winner:
Regional Loyalty Champions of the Year in Western Europe

2018 Winner:
Best Loyalty Programme of the Year, Non-Food Retail

Judges 2018 comments:
“If you want to understand how to run a loyalty programme today, then use Pets at Home as a case study.”
“It is a masterclass in how to communicate with customers, enhance the shopper experience, react to customer needs and stay ahead of competitors.”

Contact us about Loyalty

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