A study on reducing call volumes with information redesign in the UK financial services sector.
Despite a rapid return on investment, the beneficial effect of information redesign is often under-recognised.
In order to provide communications and operations professionals with some hard data around the positive impact of document re-engineering, media-neutral Go Inspire Group conducted a randomised control trial (RCT) with a financial services client.
To find out more, please fill in the form and download your copy.
Want to see how we could improve your marketing performance? Let’s start a dialogue.