INFORMATION RE-DESIGN STUDY

A study on reducing call volumes with information redesign in the UK financial services sector.

Despite a rapid return on investment, the beneficial effect of information redesign is often under-recognised
In order to provide communications and operations professionals with some hard data around the positive impact of document re-engineering, media-neutral Go Inspire Group conducted a randomised control trial (RCT) with a financial services client.

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For more information email us at marketing@goinspire.co.uk or call 0116 232 1711.